Seattle Electric Bike Terms and Conditions
Shipping and Build
We do not currently ship ebikes. If you need to ship a complete bike please reach out to us and we can provide some options for you. Basic Shipping covers locations in the continental US. Shipping to Alaska or Hawaii requires extra freight which incurs a shipping charge. We do not ship batteries separately.
If shipping of an ebike does occur, your bike will be pre-built and registered with tech software updated prior to our shipping the bike. We may be required to disassemble some parts for shipping (i.e. handlebars, pedals, font fender, etc.) and it will be shipped in a larger than a standard bike box. We recommend that you have your bike shipped to a local shop to be re-assembled. Local bike shops charge a fee for assembly; the amount depends on your region of the country.
In the unlikely event of visible damage to the box, please record the details on your shipping receipt when you receive the bike, and we will assist in submitting a claim to the shipper. Please document with photos prior to opening the box.
For our out of state customers: We are unable to provide warranty repair for eBikes that are shipped out of state. All warranty labor will be at the expense of the customer and all shipping fees for warranty parts will be at the expense of the customer.
If an eBike has been shipped to a customer, returns are only permitted if the box is unopened and undamaged. Buyer is responsible for return shipping cost and liability. Please ask us if you need assistance with arranging return shipping. Returns may be granted within 30 days of the date of purchase when an eBike has been shipped to the customer.
For In-Store purchases (Including online purchases that are picked up in store), returns are not permitted over 14 days from the date of customer possession. Returns are not permitted with more than 15 miles in addition to the odometer reading at the time of possession. Additional fees may be added at our discretion for wear and tear, and parts and labor if needed. For returns after these terms, additional fees will be applied for wear and mileage.
Your conventional bike components can be serviced by any professional bike shop. Your motor system is manufactured by the best companies in the world, and protected by excellent warranties.
A local dealer for the motor system product will be able to assist with any service or warranty issues associated with your motor system. Seattle Electric Bike can also assist with any issues, advising how to get service or warranty assistance. Please do not hesitate to call or email us in the unlikely event that you need assistance with your system.
Please note that “tuning” your motor system is strictly prohibited by the manufacturers and will void any and all warranties. SEB does not recommend tuning.